FAQs

FREQUENTLY ASKED QUESTIONS

Fatima Export are excess production pieces of export orders. Please watch this video where our Co Founder explains the concept.

Click here to see a video

Your order will be delivered to you through a Registered Courier Service at the address you have mentioned as ship to address in your order. In case of Cash On Delivery order, the courier will collect the money in cash from you when he delivers the order.

Your order will usually reach your doorstep between 2 to 5 working days from the date of order. However the delivery can take up to 10 working days during busy holiday season or our mega sales events.

We have set the product purchase limit of 2 on select items to restrict wholesalers and resellers from buying. We really want all of Pakistan to enjoy our products.If you want wholesale rate then contact with CEO.

We at Fatima Export put a few products on deep discounts everyday for 24 hours. After the completion of the daily deal, the prices of those products return to their normal prices.

We support A+ qaulity out of country exportable quality.Our mostly products from brands.

Orders above Rs.1,999 ship free of charge.

If we reduce our price within 7 days of your purchase date, you are entitled for a credit voucher for the difference in value. Please send us an email quoting your order number, item purchased and difference in price and we will issue a credit voucher. Please note, products bought/offered on Sale/Clearance, Special Sale events, Daily Deal and B Quality section do not apply to this.

You will see a field named “Gift Card or Credit Voucher” during your checkout. Enter the code in this field and you will get the promised discount or credit. Or alternatively watch this video.

No. You cant open the package without making the payment to the courier. We sell everything with a 30 Days No Questions Asked Money Back Guarantee. If you do not like anything, please return it and we will give you a refund (less the shipping charges) or an exchange voucher.

For items purchased on sale, if a refund is allowed on the sale item, the amount refunded will be the exact amount paid for the item, and not its original value.
For example: If you purchased an item on sale for Rs. 500 and its original value was Rs. 1000, we will refund you Rs. 500 only.